Terms & Conditions

Before Checkout:

I confirm that I have read and am aware of the product ingredients, nutritional information and allergens as shown on the Low Carb Factory website on each product.

Terms of use:

Product ingredients, nutritional information and allergens are as shown on the Low Carb Factory website under “show more” on each product.

At Low Carb Factory we have your health interest at heart and we recommend you consult with your medical specialist before starting any diet or meal plan.

Any customers that have any form of medical condition, food intolerances or food allergies please be aware that whilst all of our products are made of the highest possible quality of raw materials, there are also other food sources used in our kitchen, so there may be traces of products such as milk, eggs, gluten, peanuts or other nuts, sesame and other seeds.

Low Carb Factory will not be liable for any adverse reactions to any of our products.

Privacy Policy:

Low Carb Factory is 100% committed to protecting the privacy of our customers.
In order to ensure your products get to you with ease we need to collect information such as your name, email, phone number, mailing and delivery address when you order on our website. This information is used to improve our customer service, improve our website, process transactions, and to improve your online experience with us.

We take precautions to ensure that customer account information is kept strictly confidential and private.

Refunds Policy:

We do not give refunds for change of mind or ordering the wrong item, so please choose your products carefully. However if your goods are faulty or described incorrectly we will happily exchange or give you a credit.

If you have a sudden emergency (i.e. medical or going out of town) and you are unable to pick up or receive your order, please have a friend or relative pick up or receive the products on your behalf. Please advise us timeously in such instances.

Low Carb Factory accepts no liability for the loss or deterioration of any goods once they have been collected or delivered in accordance with the order delivery instructions.

Liability Disclaimer:

Low Carb Factory will not be held liable for any financial or physical damages of any kind.